Written on: 18/09/2010
My experience with Woolworths.co.uk - they are:
Cowardly and rude. They apparently had a problem with my order for a full week, cancelling within a few hours of the expected delivery, but I still have not received a single email from their customer services to apologise for a problem, to explain that my order has been cancelled, or to explain why. Three emails asking these questions have had the questions entirely ignored. Not a single human response from Woolworths.co.uk has apologised for their mistakes or delays.
Liars. They updated my order in my account on their website, adding the information that the product was no longer available. The product was still available on their website. I included the link to the available product in my emails to support. For some reason, they did not respond to this.
Thieves. For some reason, they elected to give me a partial refund for an order that was never sent. They did not email me to tell me this. I only knew of this due to contact from my financier. I can only imagine with how many of their customers they have tried this trick, although my personal experience with Woolworths.co.uk tells me that they try to steal money from 100% of their customers.
0.0 out of 5.0 Stars.
Companies are run by people, and people make mistakes. Mistakes are acceptable. Lying is not acceptable. Stealing is not acceptable. Rudeness is not acceptable.
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Written by BillMatt