Written on: 09/09/2010
I've used Zen internet for almost 8 years at home without problem or complaint. Speeds have always been consistent (it's not usually your line, but the ISP network which varies. I haven't needed to use tech support, so can;t comment on that, but emails during set-up and updates during installation were excellent.
We recently added a new line to our office as our existing ISP was managing less than 1m downstream and chose Zen as our ISP. After 3 months it's still 2 times as fast (We're over 10 miles from the exchange)and very constant with minimal latency. Perhaps a little pricey, but at only £5PM more than our other ISP, it's obvious they invest in their network infrastructure.
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