Special Days Cakes, Uddingston, Scotland Review

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★★★★★
4.6 / 5
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  • Value For Money

Guest's review of Special Days Cakes, Uddingston, Scotland

★☆☆☆☆

“Ordered a birthday cake for my brothers 40th birthday...”

Written on: 08/09/2010

Ordered a birthday cake for my brothers 40th birthday in London from Special Days. The cake was burnt on top and extremely dry. The majority of the guests didn't eat it. I returned a slice to Special Days and was told that it was the jam that made it look burnt! I was offered money off another cake which I refused and was told by the owner to contact trading standards if I wasn't happy with the offer. I have since e mailed Special Days 5 times and have never had a response. I was extremely disappointed with the quality of the cake but even more disappointed by their EXTREMELY POOR CUSTOMER SERVICE following my complaint.

  • Value For Money

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Gemmaconnolly's Comment

Written on: 23/09/2010

IGNORE THIS REVIEW!!!!!!
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<br/>I Bought my wedding cake from Special Days Cakes in January, and can honestly say it was absolutely fantastic!! Every guest ate every crumb!! My guests still rave about the cake to this day. Please do not be put off by this review!!!

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Geoffq's Comment

Written on: 20/10/2010

I wish we'd seen a review like this before we used them. In fairness the customer service was fine while things were going well, a bit hit and miss at reading their e-mail but fine... but when there was a disagreement things went rapidly down hill.

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Jsorr's Comment

Written on: 20/10/2010

Strange because I was also at the party and ate the cake.
<br/>I'm not surprised you complained, thats all you do in life.
<br/>God your life must be boring!!

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Malkie's Comment

Written on: 18/10/2010

I found this review very helpful because...I was a guest at this party and cannot agree more with this review. The cake looked the part but the quality of the sponge was awful. I find it hard to believe that they are disputing the cake was burnt on top, it wasn't hard to see.
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<br/>USE AT YOUR OWN RISK!!!!!!

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Ndarroch's Comment

Written on: 18/10/2010

How can you suggest that people ignore this review. This was MY experience of Special Days and is a true and honest review. I am not the only person to have experienced BAD CUSTOMER SERVICE from this company (see other reviews posted recently). I am glad you were happy with your cake but sometimes mistakes happen, not every company can be 100% perfect and it is how they deal with customers when they are not satisfied that makes the difference.

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