Written on: 08/09/2010
Ordered a birthday cake for my brothers 40th birthday in London from Special Days. The cake was burnt on top and extremely dry. The majority of the guests didn't eat it. I returned a slice to Special Days and was told that it was the jam that made it look burnt! I was offered money off another cake which I refused and was told by the owner to contact trading standards if I wasn't happy with the offer. I have since e mailed Special Days 5 times and have never had a response. I was extremely disappointed with the quality of the cake but even more disappointed by their EXTREMELY POOR CUSTOMER SERVICE following my complaint.
As rated by our community of reviewers
" 0 stars if I could. No gurarantee of named day delivery " Read More
" Great Shop for all you need, super Customer Service " Read More
" Happily Ever After " Read More
" Iced wedding cake " Read More
" A massive thanks! " Read More