Hays Travel www.haystravel.co.uk Review

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★★☆☆☆
1.6 / 5
11% of users recommend this
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Guest's review of Hays Travel www.haystravel.co.uk

★☆☆☆☆

“Absolutely disgusting service, avoid like the plague....”

Written on: 06/09/2010

Absolutely disgusting service, avoid like the plague. Didn't even notify us about tour op going bust, been promised a refund seven times over the last seven weeks, didn't tell us we were covered by their own insurance. We are still fighting for a refund. We have used Hays for the past ten years..... Absolutely never again, it would be well worth paying a little extra and using a professional outfit who treat their customers with a modicum of decency and respect and don't lie to loyal customers and fob them off......thoroughly disgusted!

  • Value For Money

  • Yes

    Have you booked through this tour operator before?

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Socy50's Comment

Written on: 25/09/2010

much the same as us.. no joy from so called customer services... we were caught in goldtrail collapse in july.. told on 26th july refund for hotel and transfer would be in next 7 day still no sign of it... they still have not passed my flight claim form to the CAA i cannot get to talk to anyone as i am told the department dealing with it does not take calls from customers and customer service just fob me off with 'you will hear from us'.. i somehow doubt i will see any of my money again... and will def not be going anywhere near hays in the future.

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