Written on: 18/08/2010
The Enfield Cineworld branch has the most consistently appalling customer service of any place I've ever been. The queues are frequently enormous, which is to be expected at peak times, but the cinema does not bother to increase the number of staff on the ticket desks to help with this! Another reviewer has complained that the staff aren't overly friendly, just focussed on selling tickets as quickly as possible. I have never noticed the ticket desk staff being in a hurry to do anything. They lounge around chatting while the queues are out the door. I went to see a film yesterday scheduled to start at 8.20pm which eventually started at 9.15pm. According to staff this was partly due to a problem with the projector, and partly due to the fact that the film shown before ours was new, so the staff didn't know how long it was going to be and so it didn't finish until 8.35. Don't know about you but that's the biggest load of rubbish I've ever heard. This information was passed to us by an employee who wandered into the screen at about 9pm, leaned on the railings at the front and sighed "well, I spose you all wanna know why the films delayed......"
Apart from this the cinema is much like any other, with nothing to particularly recommend it with the exception of their Unlimited card - for £13.50/month you can see as many films as you want. This is the cinema's only saving grace and the only reason I still go. If you love films its a great deal - just don't expect a relaxing and pleasant evening. You have to be a serious film fan to put up with that place.