Air Asia Review

Click here if this is your business
★★☆☆☆
1.8
27.0% of users recommend this
  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

Click here if this is your business

Guest's review of Air Asia

“I flew from Kuala Lumpur to Kota Kinabalu. There was a...”

★★★☆☆

written by on 14/08/2010

I flew from Kuala Lumpur to Kota Kinabalu. There was a special promotion, and I paid only 1/2 of the standard MAS price, so it was good value. Without special promotions, once all the charges are added up, it could cost as much or even more than MAS, which offers meals and up to 20kg without extra charges.



Checking in was very slow if there are lots of of passengers with excess baggage, which is paid for at the time of checking in. If you have pre-selected seats and pre-paid for excess baggage then it takes only a few minutes. The flight was delayed by 1/2 hour. Passengers have to walk a long way indeed from the gates to the aircraft, as there was no shuttle transfer. The flight itself was fine, seats were comfortable. Overall, I had no major problems with Air Asia. Everything is low-budget but acceptable. However, given the choice, I would check and try to go MAS whenever possible.

  • 07/2010

    Flight Date

  • Kuala Lumpur

    Flight From - To

  • Economy

    Ticket class

  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • No

    Is Food Included?

  • No

    Are Drinks Included?

  • Short Haul

    Flight Length

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0