BSM, Nationwide UK Review

“After failing my test twice I booked the Fast Pass...”

Written on: 13/08/2010

After failing my test twice I booked the Fast Pass course with BSM (which cost £710) as I thought that being such a well known company they must be ok. I couldn't have been more wrong!! I did pass my test but even so I would NOT recommend them to anyone.



My instructor was at least half an hour late for every single lesson, including the one before the test, just a tad unprofessional I thought. In addition, I was not taught the bay park or the parallel park until the lesson before the test! Included in my £710 was a mock test, which I did not get, and a book and cd rom set which again I did not get. In total, along with the unused lessons BSM owe me almost £70 (as it states on their website they refund any unused lessons). However trying to get the money back from them is ridiculously difficult. I have been ringing them for over a month now and am always told there was some sort of problem and the money will be refunded in a few days, so far I am still waiting....



In addition, my instructor was not even a qualified driving instructor, something that I didn't even realise was legal! Apparently BSM use trainee intructors a lot but I was very disappointed that I was not told this in the first place.



Driving lessons are so expensive that it is not worth wasting the money on BSM, please please go elsewhere!!