Item: Canadian Affair
Rating: 2

Lawrieman's review of Canadian Affair

“Outbound Flight from Glasgow to toronto was fine 757,...”

★★☆☆☆

written by Lawrieman on 05/08/2010

Outbound Flight from Glasgow to toronto was fine 757, went to the airport for return flight on Sunday the 1st Aug, where we had pre-booked, pre-checked in and pre-paid for seats, only to find the flight had left 2 hours before the did anyone else experience this? Their FAQ's on checking flight times are only suggested on long haul for return flights 1 month apart. Is this legal?

July/2010

Flight Date
Glasgow to Toronto

Flight From - To
Premium Economy

Ticket class
Flight on time?
Customer service
Comfort on flight
Quality of Entertainment
Yes

Is Food Included?
Quality of food
No

Are Drinks Included?
Short Haul

Flight Length
Value For Money

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Ianthejamaican's Response to Lawrieman's Review

Written on: 12/08/2010

Hi - in my opinion, this doesn't sounds like a matter of legal / illegal, but whether Canadian Affair adhered to their terms and conditions. I recommend you read the Ts and Cs carefully, and pay particular attention to the section relevant to re-confirming flights. Also, check to see if they e-mailed, phoned, or tried to contact you in any way to inform you of the change. I set up a basic consumer affairs website as a result of my dispute with Canadian Affair (and many other companies who failed to provide what they promised) which may be of help to you - www.letsmakechange.co.uk. Good luck.

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