Direct Sunglasses - www.directsunglasses.co.uk Review

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Direct Sunglasses - www.directsunglasses.co.uk
★★★☆☆
3.4
From 121 reviews
60.0% of users recommend this

  • Customer Service

  • Quality of website

  • Value For Money

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Guest's review of Direct Sunglasses - www.directsunglasses.co.uk

“DO NOT USE THIS COMPANY. ”

★☆☆☆☆

written by on 05/08/2010

DO NOT USE THIS COMPANY.



Order 19 July, money taken immediately. 1 week later no sign of goods so phone up to be told not in stock nor any clear idea when they would be in stock so cancelled the order. 4 Aug now and still no refund. Called to complain only to be told that the money won't be refunded for more than another 2 weeks. I was quoted the Distance Selling Directive several times but I suspect this is a grey area as they are refunding me for something I haven't received in the first place.



If you do feel compelled to use them, call to get, IN WRITING, that the goods you want are in stock and what the exact delivery date will be.

  • Sunglasses £70

    Goods purchased & cost

  • Still waiting

    Delivery

  • Quality of website

  • Value For Money

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Md Directsunglasses's Comment

Written on: 06/08/2010

I feel very dissapointed with the review, your refund has already been processed in 7 days and i have left messages on your phone to discuss our service closely, we really do try to offer a good cutomer service, we hold upwards of 5000 product in our warehouse at any one time.

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