Air Europa Review

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★☆☆☆☆
1.5 / 5
14% of users recommend this
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  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

Guest's review of Air Europa

★☆☆☆☆

“I have never had a worse experience with an airline....”

Written on: 28/07/2010

I have never had a worse experience with an airline. Due to lack of personnel on the airport, the line to check in took at least 3 hrs in London Gatwick. Due to the above, we lost our connecting flight in Madrid, although we were told by the personnel from the aircraft that it would wait for all of us. They weren't able to find a flight to Cancun from Madrid the same day, so we were sent with Mexicana the next day, but not without loosing one of my bags first. The bag arrived almost 5 days after to my hotel, and part of its contents was STOLEN!. To date, I have filed official claims and sent several emails, and I have had no effective response from Air Europa. I surely will not pay a full price ticket again, for an airline that operates worse than the lowest cost airlines.

  • July/2010

    Flight Date

  • London Gatwick to Cancun

    Flight From - To

  • Economy

    Ticket class

  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Yes

    Is Food Included?

  • Quality of food

  • Yes

    Are Drinks Included?

  • Long Haul

    Flight Length

  • Value For Money

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Guest's Comment

Written on: 28/06/2011

I had a similar experience flying from Paris to Valenca. I leave in Canada and customer service is a serious word down there, but for Air Europa customer service is a joke. They don't give a damn for their customers. I told the travel agent for my company to avoid Air Europa in the future and I advice any body to avoid this airline if you want to enjoy your trip.

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