100 of 105 The Pet Express - www.thepetexpress.co.uk Reviews | Guest's Review

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Guest's review of The Pet Express - www.thepetexpress.co.uk

★☆☆☆☆

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“RUBBISH, SLOW and NASTY TACTICS. ”

Written on: 24/07/2010

RUBBISH, SLOW and NASTY TACTICS.

Ordered a house for our rabbit. Paid via Paypal.

After 10 days and two emails. Nothing. No replies to emails.

Escalated to a claim via Paypal. All of a sudden email stating order on its way. They also claimed that some items may take longer if out of stock. OK, but if they don't tell you its out of stock and don't reply to emails, how do I know its not in stock. They then start accusing me of all the problems. No customer service. DO NOT USE THIS COMPANY.

Ginea Pig house

Goods purchased & cost
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Pollysanna's Comment

Written on: 12/10/2010

I found this review very helpful because...I too have had a bad experience with this company & wish I had read this before I ordered anything from them. I ordered a small dog bowl from them 8 days ago, paid £3.99 P&p & as yet have not recieved the bowl or had the courtesy of a message from them. I e-mailed them at the start of business today, but as yet at the close of business, still not heard from them.

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