Bonprix Review

★☆☆☆☆
1.4 / 5
10% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Bonprix

★☆☆☆☆

“My advice: DO NOT ORDER from them!! ”

Written on: 20/07/2010

My advice: DO NOT ORDER from them!!



This was my first order from Bon Prix. After 9 days of waiting I received a letter stating the delivery was on hold because I had chosen to pay by acceptgiro (pay their bill within 14 days after receival of goods). I was requested to pay to the deliverer or by creditcard UP FRONT. Since I was reluctant to PAY UP FRONT for goods I have not even seen or fitted, I called customer service.

I read some reviews, and was shocked with what I read. I called customerservice again to complain about this treatment and was told they had my financial credentials checked by an independent firm, that's why I had to pay up front. Since I do not have any debts, I was furious about the way I was treated and considering the bad reviews I've read about their awful refunding policy, I cancelled the order.

  • 7

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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