Gaggia Titanium Review

For 10 years we had a Krups Orchestra, fully automated with digital readout. The machine was wonderful, never went wrong, was easy to maintain (not needing daily strip cleaning of all the working parts and descaling was annual) but we moved from CA to UK and we left it it with our son who was staying out there. The machine is still going as good as ever.

However when we researched in the UK we were very limited in bean to coffee machines and the nearest we could get was this Gaggia...What a mistake!

We are fairly heave coffee drinkers it has to be said. The machine kept going wrong within two months of purchase, lots of phone calls and down time, after six months it gave up even trying to work and we had to send it back to Gaggia. This involved us paying for someone to pick it up and also for delivering it back to us when it was supposed to have been repaired.The machine was away for nearly 12 weeks and when it came back it had not been even looked at, it was not working still. My husband spent ages on the phone with Gaggia engineers (I believe in Wales) who were trying to be very helpful and in the end between them they managed to resolve the issues. These were mainly set around the ventilate issue but it was not as described in the book and the engineers spend time trying many different ways to get rid of this ventilate. the ventilate has come up almost on a daily basis since then but we have managed to resolve it now each time. We are lucky as we have not had any water leaks but today the grinder has given up.We have done the descale (just in case), followed all procedures for a new set up, stripped all the moving parts as described in the book but all to no avail. The machine has now been taken apart at the top to discover that the beans had jammed the grinder mechanism. The machine working mechanisms have now been totally cleaned out but still the machine does not produce coffee as although the grinder is working it will not grind the beans.

This machine was expensive and for durability alone it is bad value for money. It would have been cheaper to have gone out to Starbucks each day for coffee.

As I write this my husband is busy looking for a replacement machine that hopefully will work. At least the choice in the UK is better now than when we first returned here.



I would NEVER recommend Gaggia machines to anyone