Lufthansa Review

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★★☆☆☆
2.2 / 5
34% of users recommend this
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  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

Guest's review of Lufthansa

★☆☆☆☆

“Flying from Narita to Heathrow we were given what...”

Written on: 16/07/2010

Flying from Narita to Heathrow we were given what turned out to be an almost impossible transfer at Frankfurt. We were the last people on the plane. Our baggage didn't make it. Lufthansa were in no hurry to our clothes back to us and employed the most incompetent delivery company, Rico Logistics, to deliver it. We were forced to wait in for a whole day only to discover their courier couldn't be bothered to ring the doorbell and had simply driven away when confronted with a locked door. We were forced to wait in for a second whole day for a delivery that turned up at 6pm when it had been promised "sometime before 5:10pm".



You can blame the delivery company but remember Lufthansa are employing them and they were absolutely insistent they would not get involved in pushing the delivery company to provide a decent service.



If you're flying to the UK with Lufthansa and your luggage is delayed, beware!

  • July 2010

    Flight Date

  • Japan to England

    Flight From - To

  • Economy

    Ticket class

  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Yes

    Is Food Included?

  • Quality of food

  • Yes

    Are Drinks Included?

  • Long Haul

    Flight Length

  • Value For Money

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Reviewbaron's Comment

Written on: 22/07/2010

I found this review very helpful because it tells it like it is. I found Lufthansa almost impossible to deal with, just as this customer experienced. No customer empathy whatsoever.

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