Written on: 10/07/2010 by john raf (1 review written)
I bought one of these in 2006/7. In 2008 it started to make bread that had not risen.
It took months of communications to get a replacement from Panasonic.
It was repaired but was still with fault. I noticed at the time a number of complaints that these machines often went faulty after just over a year.
Mine was 14 months old.
Panasonic would not accept it was faulty so I returned it and it was damaged in the post, 2 months later they replaced it with the latest model, SD 255.
Now in 2010 July 1st approx this new one went faulty, same fault,, bread wont rise, no its not the yeast, nor the mix,, I have been using one of these for years, I know all the possibilities.
Good when it works,, no doubt,,, but if it goes wrong oh dear,, Panasonic don't have a good reputation for customer service, unless they have changed in the last 2 years and that's not just my experience. Will I get another,, what do you think,,, I will try their customer service again which can be painful and really their attitude is they hope you will go away!
So when it works its the best, but when is a bread maker useless, answer,,, when it stops being able to make bread, then even any other is better or buy bread!
No one is sorrier than Me!