Air Asia Review

★★☆☆☆
1.8 / 5
28% of users recommend this
  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

Guest's review of Air Asia

★★★☆☆

“I was hesitant in booking with Air Asia as I had read...”

Written on: 02/07/2010

I was hesitant in booking with Air Asia as I had read bad reviews and friends had previously had bad experience with delayed and cancelled flights.

However I was pleasantly surprised. We flew Melbourne to KL and KL to Bali and return and the flights were only delayed once (45 mins at Melbourne airport).

Airfares were cheap but costs added up as you have to pay for everything extra (ie. food, drinks, blankets, luggage etc). Seats were surprisingly comfortable, though a bigger person might find it a bit tight.

Cabin staff were OK - not the friendliest but not the rudest.

No inflight entertainment though.

All 3 of us were over the luggage allowance by 1-2 kg and we had to pay extra when checking in, so be aware of that.

I would recommend again and would fly again. Value for money.

  • June 2010

    Flight Date

  • Melbourne, Australia to Kuala Lumar, Malaysia to B

    Flight From - To

  • Economy

    Ticket class

  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Yes

    Is Food Included?

  • Quality of food

  • Yes

    Are Drinks Included?

  • Long Haul

    Flight Length

  • Value For Money

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