Written on: 24/06/2010
Absolutely awful, awful service. Am switching ASAP.
Was automatically transferred from a young persons account to a student account, and so no overdraft application was made. I went into branch repeatedly to apply for an overdraft, but no-one seemed to know what they were doing, and eventually I was told I was not eligible for an overdraft, as it is dependent on income, and my only income is my student loan. Surely the point of a student account is to make allowances for the fact that I'm a student? If I had a bigger income I wouldn't NEED the overdraft. They also advertise 2 years free travel insurance, but again, I was told that no-one knew anything about this, they weren't a student branch.
Just utterly pointless, I am furious with the whole thing.
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