First Direct Current Account Review

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3.8 / 5
74% of users recommend this
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  • Ease of use

  • Customer Service

Guest's review of First Direct Current Account


“First Direct are superb. They offer a consistent...”

Written on: 21/06/2010

First Direct are superb. They offer a consistent service which I cannot fault. The contact centre is open 24/7. Some departments such as personal lending etc are only available during the day.

When you call, you are connected to a person in the UK, so no menus or irritating options to choose from. The call opening starts with a standard security process. Once this is completed your requests will be dealt with efficiently.

I have been with First Direct for over 10 years and they have slipped up a couple of times but nothing serious, and things are resolved quickly and efficiently.

  • Ease of use

  • Customer Service

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