Evans Cycles www.evanscycles.com Review

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★★★★☆
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  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Evans Cycles www.evanscycles.com

“probably the worst customer service I have...”

Written on: 16/06/2010

probably the worst customer service I have experienced. was asked to pick my bike up after it had been serviced and when I rode it the bearing in the front wheel was gone. How they could have missed this i have no idea. the apologised and asked me to pay for a new wheel which would be needed to replace the existing one.



I go back to the store to collect my bike and they charge me for the service and the wheel which i had already paid for AGAIN.



I challenged this and they asked me to provide a reciept to prove that id already paid for it



So i go home, come back to the store with a reciept and they refund me.



No real apology, just shouted out NEXT! referring to the next customer



ABSOLUTELY RUBBISH!!!!! (CHISWICK STORE)

  • service and parts

    Goods purchased & cost

  • On time

    Delivery

  • Quality of website

  • Value For Money

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