Written on: 15/06/2010 by philipbattle (1 review written)
Originally Ferroli's team were due to attend Wednesday 5th May 2010 which then changed to May 6th. This was then cancelled at short notice after travel expenses were already incurred.
A new appointment was then arranged for Tuesday 11th May however their engineer did not complete the work claiming he could not get access to the filling loop. The loop is of course accessible behind a removable plinth as regulation requires in all modern kitchens. While I understand that the engineer is instructed not to interfere with the fitting, I would have expected the engineer to at least call me (the landlord) rather than simply walk away from the tenant and the job.
Most recently the engineer was due to attend the property 10th June. Again he did not arrive and this time without even a courtesy call. I had to chase your customer services desk only to receive a call almost one hour after the appointment range informing me that the engineer would not be attending. This is clearly incompetent time management and customer care.
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