Written on: 09/06/2010
Useless. Delays and no staff at airport. Complaints department has no telephone number.
We were dumped in Malpensa at 2:30 in the morning with no onward transport, no airline staff present and all the hotels full due to other Lufthansa cancelations.
" Flights on time, fast check in, paid extra for 15kg of hold baggage... " Read More
" Reimbursement delayed and not complete " Read More
" WORST CUSTOMER SERVICE " Read More
" Unetical practice of overbooking " Read More
" Very bad " Read More