SnapFish - www.snapfish.co.uk Review

★★☆☆☆
2.0 / 5
25% of users recommend this

Guest's review of SnapFish - www.snapfish.co.uk

★☆☆☆☆

“DO NOT ORDER FROM SNAPFISH!!!! they will delete your...”

Written on: 09/06/2010

DO NOT ORDER FROM SNAPFISH!!!! they will delete your order history and your photos but charge you, then try to make out that you never ordered and that they never charged you. i ordered for a birthday and now i have no present to give! heres the answers i got when i went onto live chat the whole thing took about 45 minutes for no answers



Hi , Welcome to Snapfish Live Help. How may I help you today?



You are now chatting with 'Shireesha'



danielle cassidy: hi, i ordered a mug and some photos on friday, now when i have tried to track my order through order history there is no order history there but i have been charged for the order and all my uploaded photos have gone. will i be receiving my order?



Shireesha: I will check your account details. Kindly hold on for a moment.



danielle cassidy: ok thanks



Shireesha: I'm sorry for the delay. I'm still investigating your issue.



Shireesha: I have found no order under the email address : danicassidy@hotmail.co.uk.



danielle cassidy: so why have i been charged for the order?



Shireesha: And nothing has been charged from your account.



danielle cassidy: it has i have a reciept through paypal



danielle cassidy: as proof



danielle cassidy: my order was with truprint powered by snapfish but everytime i log into truprint now it directs me straight to snapfish



Shireesha: I'll be right with you.



danielle cassidy: so am i going to get a refund please?



Shireesha: Please let us know the order number that you have placed.



danielle cassidy: and where can i find the order number? my order history has gone and i have recieved no e-mails from you all i have had is the paypal reciept to show that you have debited my account



Shireesha: Thank you for waiting. I'll be with you in just a moment.



Shireesha: I'll be right with you.



danielle cassidy: ok



Shireesha: I'm sorry for the delay. I'm still investigating your issue.



danielle cassidy: this is a bit ridiculous really how can you charge me for what i've ordered and have no history of my order, i need this item for a birthday



Shireesha: For us to locate the Paypal charge, please provide the Paypal transaction ID or let us know which email address you use to log into your Paypal account (which may be different from the email address that you use to log into Snapfish.



danielle cassidy: ok one moment



danielle cassidy: Transaction ID: ***************



Shireesha: I am sorry I will forward this to appropriate department so that they will look in to this issue and reach you via Email response with exact solution on this problem.



danielle cassidy: ok



Shireesha: Is there any thing else I can assist you today ?



danielle cassidy: no just make sure that someone contacts me please as i was ignored last time i tried to e-mail. thanks



Shireesha: It was a pleasure assisting you today.



Shireesha: Thank you for using Snapfish Live Support.



still waiting......

  • photos and photo gift £20

    Goods purchased & cost

  • Still waiting

    Delivery

  • Quality of website

  • Value For Money

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