Written on: 03/06/2010 by bill williams loft (2 reviews written)
Ordered my wife a dozen roses for 2010 valentines day from M&S. ordered well before deadline and as we planned to be home all day didnt specify a time for delivery but they were guaranteed to be delivered before 7pm on valentines day.
They didnt arrive but i was charged for them. Customer services said that there had been a problem with my bank account details. strange as i hadnt altered the stored card info, and they had managed to charge me....
idiots... they tried to convince me that it was somehow my fault...
in a way they were right, it was my fault for using a name i had previously trusted and been happy with, i wont be using them again.. it was bad enough not to recieve what i had paid for, but their attitude was appalling and it took them a week to reimburse the money that they had been unable to take....
As rated by real users
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