Written on: 01/06/2010 by Sharoney (1 review written)
Ditto. They do everything possible to keep you from canceling.
I've called six times over the past two days. Their menu option is long and annoying and since you can't answer by pressing buttons, it doesn't always hear what you said correctly, and then you go back to the start. ARGHH. So, the first call got screwed up because I tried to answer when my option came up. Hung up and tried again. On the second call, by the time I waited FOREVER for each menu to finish before replying, then got all the way to my menu choice, they told me they were closed for the holiday and to call back.
Next day. Third call. Did everything right, on the right day of the week, got to my option and got disconnected. The second of that series I called back, thinking it was a fluke. No such luck. The third and fourth calls I was was desperately trying to find an option where I could speak to a human being, so I could have done with this. No such luck.
And, of course, there is NOTHING on the website about phone support, or even email support, which is unbelievable. Finally, the last time around they said IF you are a paid member, you can contact them using (and I hope lots of people who AREN'T paid members will use this right away!) www.bluemountain.com/contactus.
Now I feel better. But, really, not much, because I STILL haven't canceled my account. I did send the email so we'll see.
This is the ABSOLUTE worst thing a company can do, not let you leave. Bad enough when a company doesn't honor their money back guarantees using the same shenanigans, but this is every worse. I just hope the email works. They've been doing this a long time - Google it.
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