written by on 25/05/2010
Absolutely awful. I ordered 2 saugage rolls and chips. Despite it being reasonable uncrowded my meal took 33 minutes. The chips were served in a cold bowl and were cold themselves and probably the worst chips I have tasted. The saugage rolls were on really hot plates, however, the rolls had not been heated. I asked why they put cold sausage rolls on hot plates and just got a shrug. I asked for one to be heated. 20 minutes later it came back with the pastry warm and the filling still cold. I had run out of time so I gave up. Others have written it is noisy and I agree. The sound of the coffee machine reveberated round the room. If you have children order a drink, maybe, but stay well away from the chips or anything hot.
Ctrisk's Comment
Written on: 30/05/2010
We were really disappointed to have read your review and we immediately looked into what had gone wrong. Unfortunately you visited us on a day when we had extreme staff shortages due to sickness and we had to hire in agency staff. It was an agency staff-member who served you and we also had an agency chef in. These are not excuses, we still should have exceeded your expectations or at the very least have met them. We are confident that days and incidents like this are the exception and not the rule.
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<br/>Should the person that wrote that review wish to contact me directly I would be very happy to hear their thoughts in person and offer a free meal as an apology. My email is [email protected] and my number is 08456 800 835.