Written on: 25/05/2010
In late 2008 I bought a home and covered my building and contents with Payment shield. About 4 months later we had a leak, quite a bad one. I called payment shield who told me we were no longer covered as it was a three month contract put in place for the sale of the home and the policy was no longer in place. So i then took out insurance with Lloyds and I shelled out for the repairs to our home. I did an account review of our spending this month and noticed that payment shield had been taking out payments since the begining of 2009 (when they told me it was no longer in place) until this month. Which is 15 months worth of payments. Whilst i appreciate we should have picked this up earlier I have had a horrible experiance with trying to get money back from them under the dual insurance policy that all insureres have to adhere to. Not once did payment shield call me, I think i have called them in total about 20 times over the last 3 weeks to try and get payment. In the mean time Lloyds have called me three times to ask what is taking payment shield so long. Lloyds seem to have been focused on me and my relationship and payment shield soom to not give a ****. I would never recomend them to anyone. When i spoke to them they seemed to be able to recall most of my conversations with them, but could not provide me with what action was being taken and how long it would take. Eventually I managed to speak to someone who said my refund has been signed off and the charges will be refunded WITHOUT THE ADMIN CHARGES??? I obviously objected and now i will have to probably go through another 3 weeks of chasing them. If your considering using them, DON'T!!
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