American Express Centurion Black Review

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American Express Centurion Black
★★★☆☆
3.1
From 132 reviews
51.0% of users recommend this

  • Customer service

  • Value For Money

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Guest's review of American Express Centurion Black

“Amex customer for 25 years, Centurian for 11 years. ”

★☆☆☆☆

written by on 23/05/2010

Amex customer for 25 years, Centurian for 11 years.

Just heard about the 'new and improved' Titanium card and will also be canceling of renewal.

I spent 2 months at the beginning of 2010 traveling with my wife and two young sons in USA/Canada and thought Amex would be able to help out with the planning... what a mistake! We had problem after problem, not least that they managed to get our names wrong FOUR times on international air tickets - despite having emailed the correct names FOUR TIMES! They even got my name wrong and I am the main card holder!

I have complained numerous times but things still don't improve. The benefits are OK - but check out Barclays Premier account - only GBP18 per month and the benefits are comparable!

  • 1 year and over

    Used card for

  • Yes

    Loyalty scheme

  • Customer service

  • Value For Money

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