Written on: 16/05/2010
Worst flight ever. Whatever you do DO NOT fly v-australia. From the complete lack of ground crew - longest wait i have ever experienced because they had 2 ground crew checking in a 747. The air crew were a complete joke. They hung out in the kitchen drinking and ignoring requests from customers. They laughed when i asked for some water and told me to go get it myself. They changed my return flight on me and sent an email telling me to call them to confirm that i received the email - im still on hold waiting for them to answer my call. It is now 31 minutes wait for them to take me off hold. I realise thats not unusual - but given how bad the flight was this is absolutely the last time i will take virgin. I am going to ask them for a refund and rebook my return flight on qantas. They know what they are doing and are fuss free. Whatever you do - avoid V-Australia at all costs.
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Written by rnkollo