Smart Buy Glasses - www.smartbuyglasses.co.uk Review

★★★★☆
4.3
86.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Smart Buy Glasses - www.smartbuyglasses.co.uk

“On February 11, 2010, I ordered Smith sunglasses and...”

★☆☆☆☆

written by on 13/05/2010

On February 11, 2010, I ordered Smith sunglasses and Oliver Peoples prescription glasses. On February 18th, I received an email informing me that the Smith glasses were not available and suggested that I choose another model from the list of "in stock" items on the Smart Buy Glasses website. I chose Persol sunglasses. I was sent a bill from SBG Optical Group to cover the increased cost of the Persol sunglasses. I paid the bill for $101 via Paypal.



I received an email issuing a refund for the original Smith sunglasses order on April 26, 2010, although I never received an email informing me that the order bad been cancelled. I've sent several emails to the customer service department asking for a refund for the extra I paid to substitute the Persol sunglasses for the Smith, but I've received absolutely no response. I attempted to file a complaint with Paypal, but Paypal only allows the consumer 45 days to file a complaint.



After waiting for months on end, I did receive the Oliver Peoples glasses on May 9, 2010. But, still no response from customer service regarding the refund for the Persol sunglasses.



I absolutely would not buy from this vendor again. There are several "Buyer Beware" complaints about this company on several websites. Please heed these warnings and consider other options when purchasing fashion eyewear.



Thank you.

  • Smith sunglasses

    Goods purchased & cost

  • Still waiting

    Delivery

  • Quality of website

  • Value For Money

Service Manager Sbg's Comment

Written on: 03/08/2010

Dear Guest,
<br/>
<br/>Thank you for your comment. I am M d ric, service manager for Smartbuyglasses.
<br/>
<br/>We would like to apologize for the inconvenient situation you had to go through. I understand that it cost you a lot of time and caused you stress.
<br/>
<br/>Our goal is to satisfy our customers and we take our clients' comments very seriously, as it helps us to improve our service on a daily basis. It is our policy not to leave any client unsatisfied.
<br/>
<br/>I would be glad to personally help you in any way. Please feel free to contact us at [email protected] and I will help you personally to solve the issue to reach a positive outcome.
<br/>
<br/>Once again, accept our sincere apologies for the bad experience you had with our company, and please let me know how we can rectify this inconvenient situation.
<br/>
<br/>Best Regards,
<br/>
<br/>M d ric

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