Written on: 13/05/2010 by jayshuttleworth (1 review written)
Excellent service, great price, however - I purchased a set of Elinchrom BXRI 500 to go and a few other items. within a month of purchase one of my BXRI heads packed in on me, this was after very little use. I called the shop and got the returns information required and was surprised that all postage costs would be absorbed by me (£22). Now in my book i feel that this should be automatically sorted by this company as is the case with Park Cameras etc, I took this matter up with the staff there to be informed that this was company policy and it wasn't going to change anytime soon. the long and short of this experience looses a customer, I now shop in Park Cameras in the knowledge that if things do go wrong then I wont be paying the administrative costs in postage etc. real shame as the service and pricing were excellent. Jay Shuttleworth
P.S. the turnaround time for this was almost a month and I reckon that since The Flash Centre are the UK repair centre I could have spead the whole process up by posting directly to them instead of posting to Poole for them to post to the flash centre.