On The Beach Holidays - www.onthebeach.co.uk Review

Click here if this is your business
★★☆☆☆
2.3 / 5
35% of users recommend this
Click here if this is your business

Guest's review of On The Beach Holidays - www.onthebeach.co.uk

“Booked a 3 night trip to Barcleona in April - due to...”

Written on: 11/05/2010

Booked a 3 night trip to Barcleona in April - due to volcanic disruption could not fly - have been trying to get refund - they say no refund is due because we CANCELLED - what???? We maybe able to try and get some refund from Monarch airlines but have to do it ourselves - as they state that is our responsibility. Very poor communication - very bad customer services - they say refund for the hotel is not allowed as we cancelled our trip - but the company they booked with hotels4u - say full refunds for the volcano disruption have been given and that on the beach have never asked for refund. Total fraudsters - but will get in touch with Abta now and request their abta status os reviewed - also going to get in touch with financial ombudsmen too. They just want to make £400 from us - and look like they will get it too - as no-one wants to help us - including our holiday insurance company Flexicover and our Mastercard company. Thanks.

  • Value For Money

Visit onthebeach.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
onthebeach.co.uk