Next www.next.co.uk Review

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★★☆☆☆
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  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Next www.next.co.uk

★☆☆☆☆

“I ordered a pair of shoes that were advertised at £26....”

Written on: 07/05/2010

I ordered a pair of shoes that were advertised at £26. On arrival, I was charged £35. I called customer services and received an apology and a promise of a refund. After a week and no refund, I called again and was told that the shoes were £35 even though they were advertised at £26 it was a typo and I would not get any refund.

Also, I made a payment during my purchase, but got a credit bill and credit agreement in the mail. When I called to ask why I received a bill, I was told that I had created a credit based account, not a cash based one (by the way there were no options on the website) so the payment was not taken and I had to pay again or incur interest!

I will not be using them again.

  • Shoes, £35

    Goods purchased & cost

  • On time

    Delivery

  • Quality of website

  • Value For Money

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