Written on: 01/05/2010
We paid an extra fee to get a prestige caravan with beds made and 2.30pm checkin. Our caravan was dirty and worse of all the beds hadn't been changed they were obviously the last tennants and the "cleaners" had just shook the duvets a bit! On complaint the staff did a good job of rehousing us but in the next van which was spotless the beds were not made up and by the time we were finally settled it was 4.30 and our day had been wasted. What a mockery of the upgrade! Expensive and the site and activities were not worth the money. Very dissappointing.
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