Written on: 30/04/2010
Zizzi in Surbiton is in a beautiful old building, and the atmosphere is great, it is just a shame that the service is so bad, and the food so disappointing. We went with a group of 8, hardly an unmanageable number, and our visit was a uncatalogued of disappointments. We were shown to a dirty table, and whilst a member of staff did turn up with a cloth and some cleaning spray, she just left it on the table and disappeared, so we eventually just wiped up for ourselves. It took 20 minutes for them to deliver a glass of water, and my main course arrived a full half an hour before everyone else's, meaning that it was cold by the time the rest arrived. Portion sizes were also amazingly disparate, with people ordering the same dish receiving a half the amount of food as their neighbour. We questioned all of this at the time and the staff were delightfully vague, utterly obtuse, and largely absent. To top it all off, the pasta wasn't cooked - and I don't mean al dente, I mean spaghetti all stuck together in one immovable crunchy block. Spectacularly poor all round.
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