Written on: 24/04/2010
Generally Thai Airways is good ... unless there is an ash cloud or any other sudden complications.
I am sitting, together with more then 1000 others, at Bangkok airport and can't fly back home since my flight got cancelled.
Thai has no idea how to deal with situations like now.
They ask you to come back in the morning, tell everyone something about a standby list, then tell you to come back again in noon time for the standby procedure. However, they provide a few seats, about 15-20 but they take at least 60 min for that. Then the gate is closed... Procedure starts again on the next day wit a new list.
There is no structure and absolutely no flexibility and not even a showing of good will from this airline.
How they want to deal with this on a long run? 1200 stranded passangers, only a few get a seat a day, so it takes 1200/20 = 60 days???!!!!
I stay for 6 days on the airport (or at a hotel on my own expense) now and still don't know when I can fly back home.
I, and i guess another 1200 passengers will NEVER EVER fly Thai Airways again! I promiss !!!!!!