Evans Cycles www.evanscycles.com Review

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★★★★☆
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  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Evans Cycles www.evanscycles.com

“Was looking for a new bike for the Summer - Ordered...”

Written on: 23/04/2010

Was looking for a new bike for the Summer - Ordered the new Mx5 from Evans three weeks ago, payment was taken from my card instantly!



The bike was dude to be in the store 2 days after I ordered it. I decided to phone up the day after it was dude to arrive in the store to see if I could get a delivery date - They told me it hadn't arrived, which was fine - They said it should arrive at the start of the week and that they would contact me.



4 days later and still no contact from Evans so I emailed (they replied 4 days later saying it wasn't in stock - no more info) I also called a number of times during this time for updates.



This same process went on, me contacting them looking for information and no contact from them no matter how many times I was promised a call back and that 'it will be here in a few days'



Long story short, diabolical customer service, no contact or updates from any of the customer service screen - I wouldn't even of minded the delays if I had been kept updated.



Canceled the order this morning and will be going to collect my new bike from a local seller this weekend!

  • Ridgeback MX5 £500 - Evans Cycles

    Goods purchased & cost

  • Still waiting

    Delivery

  • Quality of website

  • Value For Money

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