Jetline Travel Review

★★☆☆☆
1.9
From 421 reviews
25.0% of users recommend this

Guest's review of Jetline Travel

“Hi I wrote a review on Monday 19th April about my...”

★★★☆☆

written by on 21/04/2010

Hi I wrote a review on Monday 19th April about my experience with Jetline Travel. Well since that date, I have finally spoke to David, who took my booking for 17 people on himself and sorted it out for me. He was very apologetic and I have to say he was fab. He managed to get our booking put on hold so we dont lose our money. We will be re-booking through Jetline using the money they have on hold.



Its a bit hit and miss with Jetline. Inbetween David calling me on Monday and Tues afternoon, I had 3 calls from Jetline who tried to get me to re-book or i lose my money / poor customer service / no idea type of conversation. Its seems its pot luck if you get a good operator or not.



I am just so so grateful that David looked after my booking.



Oh, and if you get a chap called Maz dealing with you - back away from the phone call asap!



Good luck everyone!

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Need A Holiday's Comment

Written on: 21/04/2010

i have just had jetline on the phone and they told me pay for holiday again or cancel i told them i could'nt make a decision so would ring them back am i best to ask for it to be put on hold? im at a lost what to do they are not very helpful

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Simone2111's Comment

Written on: 22/04/2010

Jetline are deceiving everyone, the airlines are issuing full refunds as are the hotels used by Jetline, I have been advised this by an inside source. Stand your ground and insist on a refund if you are not able to re-schedule. If you do reschedule, you do not have to pay any more than what you have paid already.
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<br/>I would advise never to book with Jetline again.

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