Written on: 20/04/2010 by vicki8609 (1 review written)
Have you ever seen the crappy movie with Tom Hanks; Cast Away? Tom's a survivor in a FedEx plane crash and lives off the fat of the contents for a couple years. He goes a little nutter-butter and starts talking to a volley ball? Well, Allhallows pretty much mimics this experience, if Tom were on that site the same weekend as us, I'm sure as hell he'd have a full Moses beard within an hour! Much like Cast Away, our plane of joy and hope soon came to a crash landing when (through the stupidity and miss communication of Haven Holidays and The Sun) we were told our booking had been cancelled a month previously and there were perfectly good reasons as to why we hadn't been notified .Well, just let me get comfortable in this hideous, purple, nylon seat while you tell me!!
Not only did the Customer Relations manager then provide us with a string of lies (tried to convince us that the reason they didn't notify us of the cancellation was due to the non-updated print out of the bookings list, not our problem if you're all too lazy and unorganized to print out a new list to see what customers may or may not be arriving!) that would annoy Pinocchio but she then had the audacity to raise her voice at us! So not only had we merrily travelled for 4 hours to reach our destination, we were shouted at, lied to and then forced to pay £114 on top of what we'd already paid for a disabled caravan. Am I mistaken in believing that 5 able bodied people should not be allowed to stay in a disabled caravan for the benefit of the company? Or is this some sort of conspiracy? You decide Wilson!
All in all I found the staff rude, untrained and hideously ignorant and I truly believe that these group of cretins would give a zit popper nightmares which would likely lead to a VIP pass straight to secondary school's most horrific wasteland-the unpopular group.
As rated by real users