Written on: 18/04/2010
I ordered golf kit worth £250 with thesportshq, and clicked on the PayPal button to complete payment.
As I did not receive an email confirmation from them, I decided to ring up first thing the next morning to be sure the order went through.
I was then told that neither my order nor my payment could be traced and was advised to forward on my PayPal confirmation email, which I did around midday.
Long story short is that my order was eventually found after I had to forward on my PayPal confirmation AGAIN around 5pm.
They then said they could not deliver the next day even though I had paid for next day delivery.
I asked for and got the name of the Customer Services Manager Tim Jones to whom I sent a polite email explaining that I had paid for a golfing weekend which was non-refundable and would be grateful if they could ship out my items on time.
I never got a reply from Tim Jones nor anyone from the company. As I type, there is still no sign of my delivery days later.
They have payment processing problems that they acknowledged; the PayPal button on the website does not actually work properly etc. They are happy to take your money but not deliver the goods.
I am ringing up again on Monday and going to insist on speaking to someone higher up. They are a bunch of jokers, do NOT buy from them!
I would not give them any stars but reviewcentre.com does not allow me to proceed without at least selecting 1 star.
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