Net-A-Porter www.net-a-porter.com Review

Click here if this is your business
★★☆☆☆
2.3 / 5
32% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Net-A-Porter www.net-a-porter.com

★☆☆☆☆

“I bought a dress online and returned it the same day...”

Written on: 07/04/2010

I bought a dress online and returned it the same day it arrived. Two weeks later they sent me the dress back with a letter stating it was "obviously worn" and I could not return it. Upon inspection, the dress had a stain on the back, which was obviously not something I caused as I did not wear it. When I called customer service, they again accused me of wearing the dress and returning it. The customer service department was terrible. I finally had to call my credit card company to dispute the charge. I will NEVER shop with them again. It is just not worth the risk...

  • dress $600

    Goods purchased & cost

  • On time

    Delivery

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review