The Plough Inn, Sandiacre, Nottingham Review

The Pub itself is set backing on to a canal in Sandiacre in Nottinghamshire, when you walk into the pub you find it too be a nice place. It looks well presented. So you walk up order you drink and food.



Now this is where things started to go wrong for me, on both times I have been there with friends. They have got the order wrong. My wife asked for a pot of tea, and got a steaming hot pot of water, I've heard of cut backs but this is just not on! However when I approached the staff the problem was rectified in a professional manor.



The second time we went there 10 of us went for a curry night and this happened...



we all ordered and were given tables numbers. Up until this point things were going very good, staff behind the bar very professional. Paid for the meal went and sat down and waited.



It was at this point that things started to go wrong, a young lad with spiky hair and glasses, started to bring meals out, delivering the orders to the tables, not making sure which one went were. Instead of saying for example, table 45, chicken curry with rice, then taking the table number.



I waited and waited, every one else got these still no sign of mine, so popped over to the bar and asked the staff what had happened, and to her credit the girl behind the bar went to find out what had happened. A moment or two later she came out with this waiter, and he said he'd given my meal out, to someone else! I must point out that I had my number next to me, I said but I have not had it. And this young man, started to argue with me a customer, that he had place the order at a table, and he had done it as he was trained to do . And when I said that he had not brought the meal to the table and asked for the number and given the meal to the correct number, all he said was ' I DID do it that why.'

I can assure you that all ten of us did not see him ask what number we were by this young man.



Once again the young lady sorted out a re-order of my meal, and apologised, and again very professional in her actions. All was well I was happy, on wards with the party, yes, well I am sorry to say that is not the case at all.

So I waited and in came the meal sizzling as it should be the plate was so hot I rested a fork on there for a minuet while I got a drink of my coke, and went to pick the fork up it'd been heated up by the sizzling plate so much, that I had to use another cold folk. The curry when I went to eat it was burnt and rice dread and inedible. At that point I gave up, I'd lost my apatite, I went back to the bar and once again complained to your young lady. Who offered me a full refund, and could not apologise enough.



My friend Mat, who daughters party it was, had also ordered a 'fully loaded' meal I think its called the same as mine, and had not got it, only getting a standard fare. When he also complained to the young lad again out came the defensive streak, which again looked totally unprofessional and witnessed by a good few customers.



As we all got up to leave, the young man had brought out a steak on a plate which was smoking so badly it had formed a cloud of horrid smelling burnt smog which we had to walk through to get out. The ladies meal, to which this had been was holding up a burnt peace of steak with a look of disgust on her face. And the lad was laughing finding this incredibly funny, and again looking very unprofessional.



As we waited outside for people to meet up before we went on our separate ways other people had come out having to walk though what I can only describe as smog, all were complaining about it and other things.