Written on: 31/03/2010 by Swing1 (1 review written)
I needed a specific colour ball gown at short notice for a corporate event and after hours of searching found the sexyher website.
The selection of dresses looked great, the pictures looked amazing and I was amazed at the prices. Normally I spend a fortune on the right dress from a high quality reputable company but the colour needed was not available elsewhere. How disappointing. I know now more than ever that you get what you pay for and will shop where I know I can trust from now on.
The dress was ordered, it did not arrive on time, there were problems with the couriers and after calling sexyher customer services to be told we will call back with an update, which never happened, the dress did not arrive.
They claim they left me a message but after trying to find out which number they left it on, I am yet to receive a response. No message was ever received, no missed calls!!
The dress was returned to them by the courier and a refund was made. They have not refunded the full amount of the items cost, which I cannot understand and are refusing to pay back the courier fees, despite it being their error. My correspondence is being ignored and I am getting nowhere with customer services.
I would not recommend this company to anyone, particularly if you have a special occasion to plan for.
It won't ruin the occasion but it will certainly ruin your outfit and you are not likely to get your money back in a hurry if at all!
As rated by real users
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Written by Joanne_1990