Umberto's, Norwich Review

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★★★☆☆
2.7 / 5
43% of users recommend this
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  • Quality of service

  • Quality of food

  • Value For Money

Guest's review of Umberto's, Norwich

★☆☆☆☆

“8 of had a meal on Saturday 27th March. The table was...”

Written on: 23/03/2010

8 of had a meal on Saturday 27th March. The table was pre-booked. We didnt order any starters yet had to wait for more than an hour for the mains. There was no communication let alone an apology from staff. When we asked why it was taking so long, we were told that we had all ordered pizzas (it is an Italian!!) and there was only one pizza oven?? We asked for a round of drinks on the house; the waitress at first didnt understand our request, she then said she would speak to the manager; we didnt hear anything else from her. They then had the cheek to put 10% 'service' charge on the bill. I am all for supporting local businesses but they have now lost atleast 8 customers. Please do not go there.

  • Italian

    Food Type

  • Under £5

    Average cost per head

  • Once or twice a year

    How often do you eat here?

  • Suits all

    Atmosphere

  • Quality of service

  • Quality of food

  • Value For Money

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