written by on 15/03/2010
Just didn't bother turning up with my flowers on Mother's Day. Left my mother waiting all day for them. Had no customer service available on the Sunday itself, so I waited until the Monday. They have no phone number so you have to wait for an adviser to speak to you online - so they closed the service. I finally got an email and they offered to deliver the following day (Mothering Tuesday?!) AT FULL COST. Out of the goodness of their hearts they did offer me £5 off my NEXT ORDER though! I don't think I've ever been so angry.
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