Written on: 12/03/2010
Flight from Heathrow to Delhi, with the return flight 5 days later. 747-400, World Traveller.
I usually travel on a BA long haul flight around every 3 months, and have been consistently impressed. I have always found BA's biggest selling point to be the quality of the in-flight service. The timings of the meals are good. They don't keep you waiting before they take away your empty food trays after a meal, always generous with drinks, and so on. This more than makes up for shortcomings in other areas, such as a mediocre IFE system, as well as a long haul fleet which is certainly starting to show it's age.
But on this flight, there was a clear difference in the quality of the cabin service. We all sat there staring at empty food trays for an hour, and staff had to be reminded when asked for another drink, or extra sugar for coffee, etc. With all the stories around disgruntled cabin crew, and reductions to the number of crew on each flight, all I can say is that BA could well be on the road to collapse. They will not be able to compete with airlines that have fleets that are less than half the age, with better quality IFE if the standard of cabin service is dropped to the same level.
I thought it might be a one-off, but the return flight a few days later was no different.