Umberto's, Norwich Review

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★★★☆☆
2.7 / 5
43% of users recommend this
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  • Quality of service

  • Quality of food

  • Value For Money

Guest's review of Umberto's, Norwich

★★☆☆☆

“Terrible service, waitress wouldnt serve water in a...”

Written on: 03/03/2010

Terrible service, waitress wouldnt serve water in a jug claiming they only sell bottled water, when questioned she explained that when you own the restaurant you can do what you want! Our table was booked but not ready when we arrived. Food was good but evening spoilt by a lack of understanding of what a customer is. Half expected Basil Fawlty to jump out and hit one of the waiters, they could have benefited from a good beating!

  • Italian

    Food Type

  • Under £5

    Average cost per head

  • First time

    How often do you eat here?

  • Lively

    Atmosphere

  • Quality of service

  • Quality of food

  • Value For Money

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