One Call Car Insurance - www.onecalldirect.co.uk Review

★★★★☆
3.7 / 5
73.2% of users recommend this
  • Customer Service

  • Value For Money

Guest's review of One Call Car Insurance - www.onecalldirect.co.uk

★★★☆☆

“RATHER THAN 1 CALL, I HAD TO MAKE SEVERAL PHONE CALLS...”

Written on: 25/02/2010

RATHER THAN 1 CALL, I HAD TO MAKE SEVERAL PHONE CALLS TO GET DOCUMENTS EMAILED, WAS THEN ASKED VIA EMAIL TO SUPPLY INFORMATION THAT HAD ALREADY BEEN SENT AND ACKNOWLEDGED AS RECEIVED !

FORTUNATELY NOT ALL YOUR STAFF ARE THE SAME AND EVENTUALLY MANAGED TO SPEAK TO Lee Becket ( Lee.Becket@onecalldirect.co.uk )WHO SORTED OUT ALL THE PROBLEMS I HAD BEEN HAVING

THANK YOU LEE FOR YOUR TIME AND ASSISTANCE

DUE TO THESE PROBLEMS I HAVE ONLY RATED CUSTOMER SERVICE 3, ALTHOUGH THE REAL PROBLEM LIES WITHIN A DIFFERENT DEPT AND IT WAS CUSTOMER SEVCES THAT EVENTUALLY SORTED THE PROBLEMS OUT

  • Customer Service

  • Value For Money

  • Never Claimed

    Have you made a Claim

  • Cheapest Quote

    Reason for going with this company

  • Comprehensive

    Cover Taken

  • Lady Driver

    Driver Type

  • Churchill

    Previous Insurance Company

Calellababe's Comment

Written on: 26/09/2012

Hi I realised I hadn't replied to renew my insurance with you and was panicking a bit I rang today (wed 26th Sept) to confirm renewal and spoke to a lovely lady called (name removed) So friendly and polite and in couple of minutes had downloaded docs ready for me to print off top marks (name removed)!!

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