Planet Numbers International Phone Calls www.planet-numbers.co.uk Review

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Planet Numbers International Phone Calls www.planet-numbers.co.uk
★★★☆☆
3.1
58.0% of users recommend this
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Guest's review of Planet Numbers International Phone Calls www.planet-numbers.co.uk

“I have read how highly you are rated as a ethical,...”

★★★★★

written by on 05/02/2010

I have read how highly you are rated as a ethical, courteous company and I love your cheap call prices and not having to sign up to a contract.



I was with 18866 - who billed me twice in December and then wrote a letter saying that my bank had said that I disputed the payment of my last bill (it wasnt even due yet and was automatically deducted from my current account each month) and that 18866 would be blocking their service. One is dealing with a nameless, faceless, non-contactible 'entity' with 18866 who can treat you as they will and there is non-one home when you want to dispute unfair charges..They tell you to pay up and then they'll negotiate - not verbally or by email but by sticking a payment order in front of you ... that is all the contact!! They eventually refunded one of the double charges they had levied in December, but all this confusion has sent me looking elsewheres and with your company I do not mind keying in the code and then when asked the relevant telephone number ... It is clean cut and dried and - cheap and paid for via BT - No contracts, no confusion and double-billing - I shall certainly recommend Planet Numbers to anyone whom I know phones overseas! Sorry for sob story, but it is just as well for you to know what your competitors are doing to anger their customers - guess you know already and that is why you provide a better service.



Thank you for your email and for excellent service to date!

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