written by on 04/02/2010
bought vax hoover six months ago from TH HUGHS Sunderland after a few weeks handle came apart on one side a few weeks after that the whole handle came apart this happend when the hoover got warm. icontacted vax they sent a package out for me to phone carrier and arrange time for it to be picked up for repair. having done this i was pleased to recieve the hoover back after a week. only to find the fault had not been repaired after explaining fully on an enclosing letter. so haviny once again to get through to vax which was a lenghy progress. was told to send hoover back does this firm not realize the inconvenience this causes.
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