Written on: 25/01/2010
As visitors to Norwich \i tried Umbertos as I wanted to eat Italien. We booked a table for 9:15 and arrived on time but table was not ready. When ordering we requested wine and a jug of water only to be told no tap water available! Only bottled water. The waitress explained that when you own the restaurant you can do what you want. I think she may have been the owners wife. Most likely needs a good seeing to. We were also asked why we were eating so late! Generally service was very poor and it put a bit of a downer on the evening. Food was great though. Shame the service and general attitude was so bad. I wont be going back and will recommend Pinocchios which I'm told is much better and they recognise that a customer is there to be served rather than to be made to feel like the restaurant is doing them a favour.
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